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World wide shipping from JAPAN / Free domestic shipping for purchases over 18,000 yen (excluding Okinawa Prefecture)

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Description based on the Specified Commercial Transactions Act

Sales price

The sales price will be the displayed amount (display price/tax included).
Please check the product details page for shipping charges.
The selling price may change without notice due to changes in exchange rates.
We kindly appreciate your understanding.

Timing and method of payment

・Payment methods: Credit card, PayPal, Google Pay, Apple Pay, PayPay, Rakuten Pay, and deferred payment (Paydy).
For credit card payments, PayPal, Google pay, Apple pay, Paypay, and Rakuten pay, payment will be confirmed at the time of ordering the product.

・Pay Later
This is a payment method using Paidy. Please pay the total amount for one month at a convenience store or by bank transfer by the 27th of the following month.

・Your order will be confirmed if payment is made within 3 days of purchase via bank transfer.
If payment is not made by the due date, the order will be automatically cancelled.

Account information Rakuten Bank Third Business Branch (branch number 253)

Normal 7513937
K) Sannao

*If the purchaser and the transfer account holder do not match, we will not be able to accept the payment. If the name is different, please contact us.
postage
  • Domestic delivery: Delivered by Yamato Transport.
    Courier 680 yen (1800 yen for Okinawa) / Nekopos nationwide 480 yen
  • International shipping: Delivered via EMS.
    North & South America 5,800 yen
    Europe, Africa, Middle East 4,900 yen
    Asia/Oceania 4,400 yen
Delivery time of the product
  • Domestic Flights
  • In principle, we will ship within 1-3 business days. (Excluding Saturdays, Sundays, holidays, and store holidays)
  • International Flights
  • We ship every Tuesday and Thursday (excluding holidays and store holidays).

Special Terms and Conditions for Returns

We cannot accept returns or exchanges due to customer convenience.

If the product is defective, please contact us within 3 days of receipt.
Since this is an overseas product, we sell it as a good product even if it has rough stitching or small fraying.
If we find that the item is in a condition that significantly impairs its use, we will only replace it with a new, unused item.
Please note that if we are unable to exchange an item due to it being out of stock, we will provide a refund.

Please note that we cannot accept returns or exchanges on items that have been worn, items with the tags removed, or items that are missing all accessories.

Company name and contact details
    Company name: SUNNAO Co., Ltd. Representative: Yuka Hashimoto Address: 609 Miyamasuzaka Building, 2-19-15 Shibuya, Shibuya-ku, Tokyo 1500002 Phone number: 0366726289

We do not accept inquiries by phone.
We also ask that you refrain from making sales calls.