This page is for customers who have already placed an order to request a change to their shipping address.
⚠️Several select shops have been receiving address change requests due to identity theft, so we are on high alert.
⚠️This procedure also serves as a means of verifying your identity, so be sure to log in in advance and proceed without changing the name on your order.
⚠️You cannot proceed unless the order linking is confirmed.
Please read the following and find out how to proceed.
◆ Service details
Change the shipping address for your order
◆ How to use
- Please contact us in advance if you wish to change the delivery address. (Please be sure to include your order number and the full name of the person placing the order.)
- Please add this item to your cart and proceed to the payment page. (Guest purchases not accepted)
- In order to verify the name, please complete the procedure without changing the full name and contact information of the person placing the order in the billing address field.
- Please enter your desired delivery address and recipient details in the delivery address field. (Phone number is also required)
- Please confirm that the total amount is 0 yen and complete the payment.
- We will change the shipping address and ship the item.
◆ Notes on use
- In order to prevent shipping errors, we do not allow changes to the delivery address. From next time onwards, please specify the delivery address in the delivery address field when placing an order.
- As a general rule, we do not allow changes to the delivery address due to customer lending. Please collect the product yourself.
- Delivery addresses cannot be changed to Okinawa Prefecture or overseas.
- If you do not contact us in advance or if the order is not linked, we will not be able to process your request.
Limited stocks
Fast shipping with care
High quality and safe
Will there be a restock?
Will there be a restock?
As a general rule, there will be no restocking.
Many of the products we handle are ordered approximately one year before their release date and are produced exclusively for that purpose.
In addition, many brands focus on minimalist production so they do not overproduce, hold excess inventory, or reproduce products.
Therefore, many of the products on sale will be sold out once stock is depleted.
How many days will it take to ship?
How many days will it take to ship?
Orders from within Japan are generally shipped within 1-3 business days (excluding weekends, holidays, and store holidays).
Due to the high volume of orders, shipping may take some time, so please be sure to shop in good time.
- Shipped from: Tokyo
- Shipping company: Yamato Transport
Overseas shipping is done every Tuesday and Thursday.
You can check the delivery time using the tracking number provided in the shipping notification.
Can I request gift wrapping?
Can I request gift wrapping?
Sorry, we are currently not offering gift wrapping services.
Can I return or exchange the product?
Can I return or exchange the product?
We do not accept returns or exchanges due to customer convenience. Please check the size carefully before purchasing.
If the product is defective, you can apply for an exchange or return within 3 days of receiving the product. Please check the product as soon as possible after receiving it.
Precautions regarding overseas products
Precautions regarding overseas products
Since quality standards for products from overseas brands differ from those in Japan, we inspect them based on the brand's own quality standards.
Please note that unless there is significant hindrance to use, products in the following conditions or similar are sold as good products and are not eligible for return or exchange.
- Bent, dented, dirty, or torn brand tags, outer boxes, or other accessories
- Incorrect size on brand tag, traces of handwritten corrections, sticker marks, etc.
- Misaligned backstitches and backstitches, and careless thread handling
- Chalk pen stain
- Stitching defects that do not affect safety or durability
- Mixed yarn (yarn of a different color than the product is mixed into the fabric)
- Adhesive glue overflows or sticks
- Individual differences in color and shape, and differences between left and right
- Folding creases and iron marks
In addition, specifications of overseas products may be subject to change without notice.
Regarding any differences from the official images, the current situation will take precedence.